Terms of service

TERMS OF SERVICE

Last updated: July 6, 2026

Welcome to Neurosoothe (the "Site"), operated by Neurosoothe ("we," "us," "our"). By accessing or using our Site and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Site.

1. ELIGIBILITY

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase on this Site. By placing an order, you represent that you meet this requirement.

2. PRODUCTS AND DESCRIPTIONS

We attempt to describe and display our products, including the Neurosoothe Cooling Relief Cap, as accurately as possible. However, we do not warrant that product descriptions, images, or other content are completely accurate, current, or error-free. Colors and appearance may vary slightly depending on your device display.

3. MEDICAL & HEALTH DISCLAIMER

Neurosoothe products are designed to provide temporary comfort through cooling and gentle compression. They are not medical devices and are not intended to diagnose, treat, cure, mitigate, or prevent migraine, headache, or any other medical condition or disease. Content on this Site, including customer testimonials, is provided for general informational and motivational purposes only and should not be treated as medical advice. Always consult a qualified healthcare provider regarding any medical condition, including chronic or severe migraines, before relying on any product for symptom management.

4. ORDERS AND PAYMENT

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or unauthorized reseller activity. Prices are listed in USD and are subject to change without notice. You agree to provide accurate and complete billing and shipping information.

5. RETURNS AND REFUNDS

All returns and refunds are governed by our separate Refund Policy, available at /policies/refund-policy, which is incorporated into these Terms by reference.

6. INTELLECTUAL PROPERTY

All content on this Site — including but not limited to text, graphics, logos, product names (such as "Neurosoothe" and "Screen Overload Cycle™"), images, and design — is the property of Neurosoothe or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

7. USER CONDUCT

You agree not to use the Site for any unlawful purpose, to interfere with the Site's operation or security, to attempt unauthorized access to our systems, or to submit false, misleading, or fraudulent information (including fraudulent refund or chargeback claims).

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Neurosoothe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through it, including but not limited to loss of data, loss of profits, or personal injury, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product giving rise to the claim.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Neurosoothe, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

10. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites or services (such as payment processors or shipping carriers) that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party sites.

11. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of CA, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in CA.

13. CONTACT US

Questions about these Terms? Contact us at neurosoothe@mail.com.

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